Last Updated: April 1st, 2022.
This policy covers our website, pages, features, content we own or operate and when interacting with advertisements or marketing emails, explaining what these technologies are used for and your rights to control our use of them.
What are Cookies?
Cookies are small text files, normally characterised by letters and numbers and are often encrypted. They are located in browser directories and downloaded onto your computer or device when you visit certain websites. Cookies are used to help users navigate websites efficiently and perform certain functions to enhance or enable site Services. Due to their core role and integration to websites, disabling cookies may prevent users from using or accessing certain features or services.
More information can be found on Cookies by visiting: https://gdpr.eu/cookies/
When accessing our website, cookies may be placed on your computer or device. These technologies help us to understand which parts of our websites people have visited and interacted with.
We use first-party and third-party cookies to identify you as a Cryptomate customer and to customise our services, content, communication and advertising. We collect this information about your computer or other devices to mitigate risk, prevent fraud and to ensure safety and security.
We may place cookies from third-party service providers who may use information about your visits. Information collected by these providers is anonymised and used only for the purposes described in our contract for the improvement and development of our site. We do not control these third-party cookies or information stored and we advise looking at our third-party websites for more information on how these cookies are used.
What Types of Cookies do we use?
We use a variety of different types of Cookies when interacting with our sites which include the following:
These Cookies are essential for enabling the ability to navigate around our website and engage with our services. For example: remembering previous actions such as entered text, for security, logging in along with filing in forms.
These Cookies allow us to remember the choices you make on our website for improvement, personalisation and functionality. For example, remembering your username when you communicate with us via Tawk or log into your account.
These Cookies collect information about how you interact with the websites. For example, it collects information on the pages you visit and for instance if you see an error message.
We use Session cookies when you access our website as they allow us to link together the actions of a user during a Session. These cookies expire and no longer have any effect when you close your browser.
We use Third-Party cookies to improve our site and provide services such as our messaging service, along with analytics on user activity. Our service providers may place cookies on your device and generate anonymised data on how you use our site and services. Our service providers are prevented from using information received from our site other than for those described in the Terms of Service.
How Long are Cookies Held on my Device?
The length of time cookies will stay on your browsing device will depend on the type of Cookie. The amount of time spent on our website interacting with our services will also impact the length of time these cookies are valid and active on your device, as we use both persistent and session bound cookies.
We currently use third-party cookies from our service providers which may be placed on your device to enable additional services and analytics. These cookies enable us to provide our online messaging service along with assisting the development of our site through Google Analytics. All information received through our providers is anonymised statistical data.
If this Policy changes to include the use of additional Third-Party Cookies, we will notify yourself before implementing any changes to our services. Without enabling these cookies, you may not be able to access our services or features on our platform. Please find further information on the service providers that we use.
How to Manage Cookies
You can refuse to accept cookies from our website upon visiting our site for the first time. You may select the types of cookies you want to allow and those to reject. Rejecting certain cookies may inhibit access to certain features or services on our site, which may not function correctly.
You have the right to decide whether to accept Cookies and this policy. You can manage your preferences in relation to cookies on our site by selecting the Manage Settings feature at the end of this policy.
You can remove Our Cookies (or First-Party Cookies) stored on your browsing device by navigating to your browser settings and removing all Cookies and Site Data. Please note, if you set your browser to disable cookies, it may affect your experience and you may not be able to access certain features or secure areas of our site.